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Everyone has questions, and not surprisingly there is a short list
that is asked by just about everyone considering a remodeling
project. We've listed those below with answers. If you should have a
specific question you would like to ask, call or email us. We'd be
happy to provide you with information.
Q. Do you provide free estimates?
A. Yes. We will try to give you "ball park" figures for the
project. We use our years of experience and comparable jobs
completed to arrive at this figure; much as a realtor uses
"comparables" to determine the value of your house. Many things are
involved in the pricing of a project such as cabinetry, fixtures,
design and layout. Until a design is finalized and these items are
chosen, an accurate proposal can’t be given. If you then want to
continue forward with a detailed written Proposal or employ us for a
Design/Build project, we require a fee which is applied to your job
should you decide to proceed with our company. The amount of the
fee, which includes construction documents, can vary based upon
size, specifications and complexity of the project.
Q.
Why is important to have a detailed design now, can we plan as we
decide as we build?
A. It’s vital to your project to have a good plan. Also,
consider that if you will have more than one company bid on your
project, how will you determine the best overall value? The bids
may contain very different materials or construction techniques.
You will have to make a very important choice based on incomplete
information and your budget, completed project or both may suffer in
the end.
Q.
How much does it cost to design my project?
A. The cost can vary considerably, but the thing to remember
is that all design costs will be applied to the project if you
decide to go ahead with K and A Carosella, Inc.
Q. Will you work with an Architect or designer I have chosen?
A. Absolutely. If you employ our company for your project we
will work closely with your design professional. We will provide
for you a detailed proposal based upon their specifications.
Q. When can you start?
A. Lead times can vary, but usually we are booked out four to
eight weeks in advance. Often, by the time the design work is
completed, the special order products are ordered and in local
inventory, and the permits are acquired, we are ready to start.
Q.
Can you finance my project?
A. With our special relationship with GE Consumer Finance we
are able to offer financing to homeowners utilizing our company for
their remodeling project. Ask us for more details and an
application.
Q. What are your payment terms?
A. Our payment schedules are progress driven. For instance, a
payment may be required at start, after framing inspection, or
plumbing rough-in. You "pay as you go" - and you can see the work
progressing as you are paying for it. This enables us to run a more
efficient operation knowing in advance when payments are coming in.
This translates into better job cost control and a tighter job
schedule - two things which are very important to our clients.
Q.
What if we want to make changes after we have signed a contract?
A. Obviously, things can change or be accidentally left out.
In this case we will write a change order specifying the change to
be made to the Proposal and how much it will cost. The change order
must be signed prior to the beginning of the work involved and
payment is expected when the change order is executed.
Q. Do you have insurance?
A. Our company carries general liability, auto and worker’s
compensation. A certificate can be issued to you upon request after
executing a contract.
Q.
Do you furnish references?
A. Of course. And please call them. We work hard to have the
best reputation in our area and we are proud of it. We love to have
our clients do our selling for us.
Q.
How long will my project take to complete?
A. Before your job begins, we will discuss time lines for
completion. We attempt to stick to the schedule always. Sometimes
Mother Nature won't cooperate, sometimes delays can occur in the
material supply chain, but this is usually the exception. It is to
our advantage to get the job done on time and on budget. We want you
to tell your friends and neighbors good things about K and A
Carosella!
Q. Do you provide a guarantee or warranty?
A. Of Course! Our craftsmanship has a full warranty for one
year. This means anything from drywall cracks to squeaky hinges. We
want you to be happy with our work and we know that sometimes things
happen - and we don't want those "things" to make you think of us in
a poor light. We want you to enjoy your project.
Q. What about building permits?
A. Most renovations require a building permit. These vary
from locality to locality, along with fees. The permit process is
there to protect you, to make certain that local building codes are
adhered to strictly, and that your project meets local zoning
standards. You should never attempt a remolding project without
ensuring that you are meeting all the local codes and building
standards.
Q.
What is NARI?
A. The National Association of Remodeling Industry (NARI),
the "Voice of the Professional Remodeling Industry™," is the
nation's only not-for-profit trade association specifically
dedicated to the professional remodeling industry. NARI promotes
ethical and sound business practices for the benefit of the industry
and America's homeowners. NARI members will consistently deliver
high quality remodeling projects that ensure housing stock is safer,
more comfortable and secure. Each member of NARI is pledged to
observe the highest standards of honesty, integrity and
responsibility in the conduct of business.
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